Administration Documentation
It contains answers to questions that an Administrator of cipherscale might have.
Cipherscale space (account)
- How do I sign in to administer my cipherscale space?
- What is a cipherscale space?
- How do I create my first cipherscale space?
- How do I delete or manage cipherscale spaces?
- How do I sign out of the cipherscale space Administration portal?
- How do I transfer ownership of all cipherscale spaces?
- How can I add another cipherscale space?
- How can I switch between cipherscale spaces?
- How do I get support?
- How do I update my account preferences?
- How do I manage cipherscale cookie preferences?
- Can I get notified when utilized seats reach a percentage of my subscribed seats?
- Can I get notified when usage exceeds the number of subscribed seats?
- How do I grant support access to my cipherscale space configuration?
User Management
- How do I add a cipherscale User?
- What is a cipherscale Role?
- What are the capabilities of a cipherscale User Role?
- What are the capabilities of an Admin Role?
- What are the capabilities of an Owner Role?
- What do the various cipherscale User status values mean?
- How do I add a cipherscale User to a Group?
- How do I view and add cipherscale Access Policies for a User?
- How do I deactivate or delete a cipherscale User, and what is the difference?
- Who is a cipherscale User?
- What are the capabilities of an Auditor Role?
- How is the Role of a cipherscale User determined?
- How do I change a cipherscale User’s Role?
- How many devices can a cipherscale User have?
- How do I see the status and last connected time of a cipherscale User?
- How do I view the Devices a cipherscale User has and their status?
- How do I adjust the device limit for a user?
- Users Overview
- User Overview
- How can I see which Users are Online, Offline, Invited, or Deactivated?
Device Management
Group Management
- What is a cipherscale Group?
- How do I add a cipherscale Group?
- Can a cipherscale Group have multiple Roles?
- How do I view all the Access Policies assigned to a Group?
- Can a cipherscale User belong to multiple cipherscale Groups?
- Can one Group configured on an Identity Provider match multiple Groups configured on cipherscale?
- Can one cipherscale Group match to multiple Identity Provider Groups?
- How do I set a device limit for a cipherscale Group?
- How do I see all the Users belonging to a Group?
- How do I change a cipherscale Group’s Role?
- How do I view, search for, and filter all Groups?
- Groups Overview
- Group Overview
Authentication
- Which authentication methods are supported?
- How is User authentication configured?
- Can multiple authentication methods be used simultaneously?
- How can I configure SAML?
- Can I restrict the allowed authentication methods for use with SAML?
- How can I configure SAML Group mapping?
- How can I configure SAML attribute mapping?
- Authentication Overview
- Teams Overview
Access Control
- What is cipherscale Private Access?
- What is cipherscale SaaS Access?
- What are the types of access that cipherscale provides?
- What is a cipherscale Access Policy?
- How do I add an Access Policy for Private Access?
- How do I add an Access Policy for SaaS Access?
- How do I add an Access Policy for Internet Access?
- How do I assign Access Policies to a cipherscale Group?
- How do I assign Access Policies to a cipherscale Device?
- If multiple cipherscale access policies apply to an access request, which policy is enforced?
- What is the ‘Local’ Internet Mode?
- What is the ‘Restricted’ Internet Mode?
- What is the ‘Internet Access Point’ Internet Mode?
- What is the Default Internet Access Policy?
- What is cipherscale Internet Access?
- How do I view, search, and filter cipherscale access policies?
- How do I assign Access Policy to a cipherscale User?
- How do I link Admission Rules to an Access Policy?
- How do I view the details of an Access Policy?
- How do I change the Internet Access Policy for a user?
- How do I edit an Access Policy?
Admission Control
- What are cipherscale Admission Rules?
- How do I add a new cipherscale Admission Rule?
- What criteria can I base the Admission Rules on?
- What is a cipherscale Location Context admission rule?
- What is a cipherscale Time Constraint rule?
- How do I add a Time Constraint admission rule?
- How do I select the default timezone that will be used for admission rules?
- What is a cipherscale Device Posture rule?
- What is the Disk Encryption device posture criterion?
- How do I find a macOS process name for use with the App Process device posture criterion to use in an Admission Rule?
- How do I add a cipherscale Device Posture admission rule?
- How do I view, search, or filter Admission Rules?
- What is the 'Admission without Restrictions' Admission Rule?
- How do I add a cipherscale Location Context admission rule?
- What is the Operating System device posture criterion?
- What is the Certificate Check device posture criterion?
- What is the Antivirus device posture criterion?
- How do I find a Windows process name for use with the App Process device posture criterion to use in an Admission Rule?
- What is the App Process device posture criterion?
- How do I view all the Access Policies using a specific Admission Rule?
- Can the same Admission Rules be used for all three access policy types?
Private Access & Private Resources
- What is a cipherscale Private Resource?
- How do I add a cipherscale Private Resource?
- How do I view, search, or filter Private Resources?
- How do I view the gateways and access policies associated with a private resource?
- Do I need to configure my private DNS server?
- Can I turn cipherscale Source Network Address Translation (SNAT) OFF?
- How do I assign a gateway to a Private Resource?
- How do I add an Access Policy to a Private Resource?
- How can I see the actual source IP of private resources in traffic flows?
SaaS Access & SaaS Applications
- What is a cipherscale SaaS Application?
- How do I view, search, or filter SaaS Application?
- How do I view the gateways and access policies associated with a SaaS Application?
- How do I assign a gateway to a SaaS Application?
- How do I add an Access Policy to a SaaS Application?
- How do I add a cipherscale SaaS Application?
Internet Access & Internet Access Points
- What is a cipherscale Internet Access Point?
- How do I add an Access Policy to an internet access point?
- How do I assign a gateway to an internet access point?
- How do I add a cipherscale Internet Access Point?
- How do I view, search, or filter cipherscale Internet Access Points?
- How do I view the gateways and access policies associated with an internet access point?
Gateways
- What are the system requirements of the virtual machine or computing device on which the gateway software is installed?
- How do I change the high availability mode when multiple gateways are connected to the same resource?
- How many devices will a cipherscale gateway support?
- How do I view the connected resources for a gateway?
- How do I add a connected resource to a gateway?
- Can access to the internet, SaaS applications, and private resources all be provided by the same gateway?
- Can the same resource be configured as a ‘connected resource’ for multiple gateways?
- What is a cipherscale Gateway?
- How do I add a cipherscale Gateway?
- How will load balancing work if a resource can be reached by multiple gateways?
- How do I view, search, or filter cipherscale Gateways?
- How do I view the logs for a cipherscale gateway?
- How do I select the default timezone that will be used for cipherscale gateway logs?
- How do I deploy a gateway that is pending deployment ?
- Do I need to open any incoming ports in the firewall?
- Gateways Overview
- Can I get notified when Gateways go online or offline?
Activity & Status
- Where can I see the number of users that are online?
- Where can I see the number of resources that are online?
- Where can I see the number of gateways that are online?
- Where can I find session logs for Users and Gateways?
- Can I export session logs as a CSV file?
- Dashboard Overview
- Where can I see the total number of Access Policies?
- Where can I see the total number of Admission Rules?
- Where can I see how many seats are in use?
- Where can I see audit logs related to configuration changes?
Plans and Billing
- Where are my payment invoices?
- How do I upgrade from the Free Plan?
- What payment methods can I use to purchase additional seats?
- How do I change the number of purchased seats?
- How many seats do I need to purchase?
- How do I cancel my subscription?
- How do I update my payment method?
- How do I add an additional payment method?
- When will the number of seats change for my subscription come into effect?
- How do I update my billing address?
- How do I change the billing cycle of my subscription plan?
- When will the billing cycle change for my subscription plan come into effect?